I just received a call from the VP of Nursing at Franklin Hospital. We talked for about an hour about my letter and hospital stay. She was very apologetic as well and assured me that each nurse that took care of me will be spoken to individually. She asked permission to use my letter too and spoke very highly about the way it was written and the passion behind it. I was able to go into more detail about my experience which left her appalled. She promised me that her Nurse Manager will be sending a letter detailing how things will be handled with these nurses as well as an apology. It was a good conversation. More good news!:)
A HUGE thank you to all my blogging friends.
I have to be honest. I'm a peacemaker. I don't like confrontation. The letter was hard to send. I couldn't have done it without
My friend Paula (who knows people that know people) helped me out. She hand delivered the letter like she promised early this morning. Guess what? I got a phone call at 9am today. It was the President of LRGH. I was totally shocked. This man was humbled by my letter. He couldn't apologize enough. He told me that he would be taking actions on those people that were responsible for the poor care that I received. He asked me how I was doing. He complimented me on my letter (thanks Tom and others), saying that it was "excellently written" and asked for my permission to use this letter as an example in upcoming meetings. He thanked me for writing the letter and continued to apologize for everything that happened. Then he told me that "should you ever find yourself in this position again" to please call him directly.
I was happy. I felt like I got my point across. I was really impressed that he contacted me as quickly as he did. Makes me feel like I was a priority in his schedule.
Now I can move on with my life.
I really hope that this helps change the situation over in Franklin and prevents anything like this from happening again. Thank you for being my support and my cheerleaders!