Wednesday, November 5, 2008

THANK YOU...

Update:
I just received a call from the VP of Nursing at Franklin Hospital. We talked for about an hour about my letter and hospital stay. She was very apologetic as well and assured me that each nurse that took care of me will be spoken to individually. She asked permission to use my letter too and spoke very highly about the way it was written and the passion behind it. I was able to go into more detail about my experience which left her appalled. She promised me that her Nurse Manager will be sending a letter detailing how things will be handled with these nurses as well as an apology. It was a good conversation. More good news!:)
*****
A HUGE thank you to all my blogging friends.
I have to be honest. I'm a peacemaker. I don't like confrontation. The letter was hard to send. I couldn't have done it without
YOU!
*****
My friend Paula (who knows people that know people) helped me out. She hand delivered the letter like she promised early this morning. Guess what? I got a phone call at 9am today. It was the President of LRGH. I was totally shocked. This man was humbled by my letter. He couldn't apologize enough. He told me that he would be taking actions on those people that were responsible for the poor care that I received. He asked me how I was doing. He complimented me on my letter (thanks Tom and others), saying that it was "excellently written" and asked for my permission to use this letter as an example in upcoming meetings. He thanked me for writing the letter and continued to apologize for everything that happened. Then he told me that "should you ever find yourself in this position again" to please call him directly.
*****
I was happy. I felt like I got my point across. I was really impressed that he contacted me as quickly as he did. Makes me feel like I was a priority in his schedule.
*****
Now I can move on with my life.
*****
I really hope that this helps change the situation over in Franklin and prevents anything like this from happening again. Thank you for being my support and my cheerleaders!

18 comments:

LL said...

GOOD FOR YOU! Really, i'm so happy to hear this. Blogging cheerleaders make the world go round...and we don't even have to wear those skirts ;) but I do carry pom poms at all times.
YOU DID IT! and it paid off. nice!

The Coopers said...

That is awesome that you got that phone call, I was interested to see how long it would take for them to do that, if at all...good to see there are still some people with a moral conscience. You deserved so much better than received, it really saddened me to hear all that. You need a vacation girlfriend! I hereby order your hubby and kids to take those shoes off, rub them till you so desire, and wait on you hand on foot for an entire day!

ellen said...

I'm glad you sent the letter. More people should do that! And, very impressive that the president called you. They don't want to lose a good customer. :)

Schenewarks said...

Hip Hip hurrah! Release that burden is right, any lab results?

Smilin' sunshine said...

I am impressed~
1. that you sent the letter
2. that you got such a quick response

Hope you continue to get better!

Jenny said...

There IS something good about that hospital. Glad you were the recipient of it.

shirlgirl said...

Your friend Paula was awesome to have helped you and to hand deliver that letter. The President was very smart to have called you when he did--I am sure he saw "litigation" in that letter. I hope that those nurses who were to care for you get fired. They deserve to be and to have their nursing licenses snatched away. They should certainly be put on report. You did the right thing, not only for yourself, but for any future patients and also for that elderly lady you spoke about earlier. Thank you for being an advocate for her. Love, Aunt Shirley

April said...

Yahoo!!! I'm so glad you got a response and a bit of closure to an icky situation!

ChefTom said...

Great news. Let's hope the necessary changes are made to improve patient care.

Jane said...

I am so glad you sent the letter. I am a peacemaker too, but something just need to be dealt with! Good work.

I hope you don't find yourself in ANY hospital any time soon. ;)

Jenny said...

great update news.
NOW you can move on. And NO.MORE.HOSPITAL.FOR.YOU.
(do you hear me?)

Cristy F. said...

Becky...I agree...it is hard to confront people. But you did the right thing. Now others will not have to endure the treatment you endured because you spoke up.
I recently had to write a somewhat confrontational letter....I felt sick to my stomach all day!!!!

Alicia said...

Way to go! I am so pleased to see you got the respect you deserved on this!

Adam and Anya said...

You go girl!!

It is wonderful to know there are still medical professionals who are able to admit mistakes.

ellen said...

I bet you'll be on Oprah!

shirlgirl said...

Nice to hear that the VP of nursing also contacted you. I'm happy for you that they are taking the right steps to correct this situation so other patients will not be treated as you were. Way to go, Becky.

The Mormon Monk said...

Nice to know that people listen, huh? I'm proud of you for writing it (and it was well-written, which was why your English-major brother didn't feel the need to pass along any advice).

Heather O. said...

You know what this makes you, right? An PATIENT ADVOCATE! You totally rock. Sorry you had to go through all of this. You're strong too!

Your pears look delicious.